Shipping & Delivery

All parcels are shipped from Perth, Australia within 1-3 business days, excluding weekends and public holidays. If a dispatch delay occurs, we will reach out to let you know.

When your order is ready for dispatch, you will receive an email notification with a tracking number. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery.

All orders made are final, and we cannot guarantee that changes to products and/or shipping details can be made once order confirmation is sent to you. It is your responsibility to make sure all details are correct before confirming your order.

In the case of a refund request before an order has been dispatched, please note that for all orders made via Afterpay, a fee of 6% will be deducted from your final refund amount to cover for Afterpay Merchant fees that are not refunded to us.

SHIPPING COSTS AND DELIVERY TIMES
* Less than $50: $9AUD via Australia Post Standard
* Over $50: Free shipping via Australia Post Standard

To calculate estimated delivery time from Perth (Postcode: 6006) to your postcode, please check via:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

* Estimated delivery time using the link above does not allow for pick & pack of orders.
* Once orders are placed, they are not able to be amended or cancelled.
* Final Order Value is calculated after promotional codes are applied.
* We offer Signature On Delivery for all our parcels with option of Safe Drop if deemed safe to do so. Please note, while our delivery service will do their best to meet these requests, it isn’t always possible as it depends on your address type, weather, visibility to passing traffic etc.
* Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales and Promotional events), public holidays, extreme weather events or due to postal service delivery issues that are unforeseen.
* Please allow additional time for regional and rural deliveries.
* Shipping costs can be adjusted without prior notice.
* We deliver to PO BOX & Parcel Lockers. If using Parcel Lockers, please make sure to include the street address of the Parcel Locker location.
* The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change. You can also track your parcels on auspost.com.au by using the tracking tool.

Signature On Delivery: This requires the driver to obtain a signature on delivery. If nobody is on premise to accept the parcel, the parcel will be allocated to the nearest Post office for collection. Byutiluxe is not responsible for the collection of your parcel from the pickup location.

We do not offer “Authority To Leave” unless it is put in the notes section at checkout.
Authority To Leave: This gives the delivery driver the authority to leave the parcel on premise if or when nobody is there to receive it. This overrides the need to obtain a signature. Once delivery completed, any lost or stolen items will be the responsibility of the customer and no replacements will be offered by Byutiluxe. Byutiluxe is not responsible for parcels left on premise that is exposed to the sun, rain or any other weather conditions.

IMPORTANT TO NOTE
For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you.

If a parcel is returned to Byutiluxe because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $20 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $20 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. Byutiluxe is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.

Byutiluxe is not responsible for lost or stolen packages, unless it is lost or stolen during transit. That’s why we offer tracked shipping for all orders and parcels where the status “Delivered” or “Completed” will be deemed as delivered.
We ship via AusPOST, if you hold a MyPOST account, you are able to request Redirection & Safe Drop. However, this is NOT recommended by Byutiluxe, and if you choose to request Redirection and/or safe drop, Byutiluxe is no longer responsible for lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please make sure your address is correct on your order confirmation email to avoid the need for redirection.